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Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Updated this week

Platform/Account

What is your cancellation/refund policy?

Our cancellation and refund policy can be found HERE.

How do I cancel my Teal+ subscription?

You can find instructions for updating and cancelling your Teal+ subscription HERE.

How do I unsubscribe from Teal emails?

You'll find an unsubscribe button at the bottom of all our newsletters. You can also email [email protected] to be automatically unsubscribed.

Is there a free trial for Teal+?

We do not have a general free trial. Within the free version of Teal, you can try Teal+ features such as 30 credits for AI generation on achievements, 1 cover letter generation, and 2 professional summary generations. This allows you to test some features without needing to provide credit card information. You can learn more about the free and paid version here.

Can I change my language settings?

We have learned that our global users have expanded and need additional languages! We do not have the capability to change language features just yet, but we hope to have this soon.

Resumes

How do I add references to my resume?

At this time, Teal does not offer a dedicated "References" section, as references are typically requested after the initial resume review. For now, you can add your reference's information within the "Company Description" field in your Work Experience section.

Can I add a photo to my resume?

Currently, our templates are designed to meet US and Canadian resume standards, which typically do not include photos to avoid potential hiring bias. We understand the importance of this feature for users in other regions and are considering adding it in future updates.

Can Teal write/re-write my resume for me?

While we don't write/re-write resumes, our goal is to empower you with the tools and guidance needed to showcase your skills and experience effectively. You can leverage our AI Bullets, AI Professional Summary, and AI Cover Letter tools to guide you on crafting the perfect resume for you.

Can I use my own resume template in Teal?

Teal is a resume building platform that exclusively uses our own templates, which can be edited. When you import your resume into Teal, the technology attempts to read and write your details in the same format and organized manner that you have originally provided and applies it to the Teal template you have selected.

Where can I see sample resumes?

Struggling to figure out what to add to your resume? Check out this page for over 1,500 resume examples!

Are Teal's resumes compatible with ATS?

All of Teal's resume templates adhere to ATS-friendly guidelines (i.e., simple layouts without excessive columns/graphics/tables, minimal design elements, standard headings for sections, and text-based export formats like .pdf) and allows for customization within our Resume Builder while maintaining a professional appearance.

Do keywords get automatically replaced in a resume?

Keywords in your resume are not automatically replaced. However, our AI-powered tools can suggest relevant keywords based on the job description you’re targeting. To get started, head here to learn about our Job Matching tool.

How do I change the section titles in my resume?

If you want to change a section (also called header), you can do that by visiting the Design Tab! Head here to learn more about the customization options we offer.

How do I export my resume as a .doc/.docx file?

Currently, Teal only offers exporting as PDF. However, we'd like to expand Teal with the function to export to .doc/.docx or Google files in the future

Interview Prep

Can Teal help with interviews?

You can learn how to prepare for an interview and best practices by visiting our Career Hub.


Have more questions that you do not see in the Help Center?

Let us know at [email protected]!

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